Sarte Leather

Return & Refund Policy

At Sarte Leather, we want every customer to be completely satisfied with their purchase. If you are not happy with your order, we offer a simple return and exchange process to make your shopping experience easy and reliable.

Return Eligibility

To be eligible for a return or exchange:

  • The product must be unused and in its original condition
  • The product must include original packaging and tags (if applicable)
  • The return request must be made within 7 days of delivery
  • Proof of purchase or order details may be required

Products that show signs of use, damage, or alteration may not be accepted for return.

Return Process

To request a return:

  1. Contact our customer support team with your order number
  2. Explain the reason for the return or exchange
  3. Wait for our confirmation and instructions
  4. Ship the product back according to the provided instructions

Once we receive and inspect the returned item, we will process your request.

Exchange Policy

We offer exchanges for:

  • Wrong product received
  • Damaged product received
  • Size issues (for eligible products such as leather jackets)

Exchange requests must be made within the return period.

Refund Policy

For approved refunds:

  • Refunds will be processed after the returned product has been received and inspected
  • Refund method may vary depending on the original payment method
  • Shipping charges may not be refundable

For Cash on Delivery orders, refund arrangements will be discussed with our support team.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

  • Order number
  • Photos/videos of the product
  • Description of the issue

We will review the request and provide a suitable solution.

Non-Returnable Items

Returns may not be accepted for:

  • Products damaged due to improper use
  • Used or worn items
  • Items returned without original packaging
  • Products outside the return period

Cancellation Policy

Orders can be cancelled before they are shipped. Once an order has been dispatched, cancellation may not be possible.